REFUND TERMS
Refund policy
This preliminary policy explains how customers can request help with a digital purchase. Final refund eligibility may depend on applicable law and the completed payment-provider policy.
Contact us first
Open a support ticket with the affected order and a clear description of the problem so the vendor and marketplace can investigate.
Eligible problems
Duplicate charges, materially misdescribed products, corrupted files, or products that cannot be used as documented may qualify for a remedy after review.
Digital delivery
Because digital goods cannot normally be returned, change-of-mind requests may not qualify once access has been provided, except where local law requires otherwise.
Abuse
Redistribution, chargeback abuse, or fraudulent claims may result in access suspension while the case is reviewed.
Need help? Open a support request